Thank you for shopping with Aviva Jewels.
We take great pride in delivering our jewellery safely and promptly to your doorstep.
Please read our Shipping Policy carefully to understand how we handle processing, packaging, and delivery.
Do I have to pay shipping charges?
For Domestic Orders:
- We provide free shipping for all orders pan India.
- Express delivery can be requested at an extra charge as per actual.
For International Orders:
- Shipping charges applicable as per actual shipping cost which will be determined by destination country, parcel value and volumetric weight.
- We mostly ship using AICS, DHL, FEDEX and ARAMEX
How long does it generally take for my order to be delivered?
For Domestic Orders:
- All orders are usually delivered within 7-14 business days.
- If you need your order to be delivered before our usual delivery days, please email us business@avivajewels.in or whatsapp us on +91 75674 11714 before placing the order and let us know the products you like, we can check the availability and try to send it through express shipping at extra cost.
- Only prepaid orders qualify for Express Delivery
- Saturdays, Sundays and public holidays are not set as business days for standard deliveries.
For International Orders:
- All orders are usually delivered within 25-40 business days.
- We cannot expedite international orders.
- Saturdays, Sundays and public holidays are not set as business days for standard deliveries.
- Any International Orders, import duties and customs should be taken care by customer we are not liable to clear the same. Also, we will be not informing you about the same as we do not have any information on other countries customs and import duties or any other taxes.
Do I need to pay extra for the COD order?
No, you don’t have to pay extra for the COD orders.
Where is my order shipped from?
We ship all orders from our warehouse in Surat.
How do I track my order?
- We send an order confirmation email and WhatsApp message (if a WhatsApp number is provided) once your order is confirmed. For a COD order, we may also call you to confirm the order. So please mention the email id and contact number in your order details which you actively use.
- An email and WhatsApp message is also sent to you after the order is shipped. It contains the tracking number and details of the service provider.
- If in any case, you don’t see the email with order confirmation or tracking detail or do not receive a call/message from us, please do not hesitate to contact us through email or WhatsApp as below :
WA: +91 75674 11714 | E: business@avivajewels.in
Timings of work: MON-SAT | 10.30 am – 5.30 pm IST
Who will deliver my order?
- Standard deliveries are shipped through 3rd party courier companies like BLUEDART, DELHIVERY, XPRESSBEES etc. depending on the location. Our team chooses the best courier partner to suit your location and timings so that the parcel reaches you at the earliest.
- Our delivery partners will attempt to deliver the package thrice before they return it back to us.
Please provide a mobile number that you actively use and your complete shipping address including the correct pin-code. This will help us ensure a smooth delivery of your order.
What if my parcel looks tampered or damaged?
- At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package. Please take a picture of the parcel and inform us immediately through email/ WhatsApp.
- We will review the situation and would dispatch a new parcel on subject to availability as soon as possible. We will email or call and confirm the new delivery schedule with you before dispatch.
WA: +91 75674 11714 | E: business@avivajewels.in
Timings of work: MON-SAT | 10.30 am – 5.30 pm IST